All bicycles are shipped in a factory‑sealed box, partially disassembled for protection. The box includes the frame, wheels, handlebars, pedals, seat, and all necessary small parts. We use reliable couriers with tracking and insurance.

Yes, some assembly is required. We provide a detailed instruction manual and basic tools. If you are not confident, we recommend taking the bike to a local professional bike shop for assembly. We are not liable for damage caused by improper assembly.

Frame size depends on your height and inseam. Please refer to our size chart on each product page. If you are between sizes, we generally recommend the larger size for comfort. You can also contact us for personalized advice.

Measure the circumference of your head about 1 cm above your eyebrows. Match your measurement with our helmet size chart. A proper helmet should fit snugly without being too tight. If in doubt, size up and use the adjustment dial to fine‑tune.

We accept returns within 30 days of delivery, provided the item is unused, in original packaging, and in resalable condition. Helmets must have all tags attached and show no signs of wear. Return shipping is paid by the buyer unless the item is defective. Please see our full Refund and Returns Policy for details.

All bikes come with a manufacturer’s warranty against frame and component defects (typically 1‑2 years, depending on brand). Helmets and accessories have their own warranty periods. We will handle warranty claims on your behalf. Contact us with your order number and photos of the issue.

Yes, we ship to many countries. Shipping costs and delivery times vary by destination. Customs duties and taxes are the responsibility of the buyer. Please check our shipping policy or contact us for a quote.